Process improvement is a vital part of a companies continued success for the future, as the satisfaction of the customer is the number one priority in any situation
We recommend a comprehensive, team-based approach gathering input for the major stakeholders across the cross-functional process.
"As Is" Process
A narrow business process flow that that can often decrease efficiency resulting in too many steps and poor quality product. Below is an example of an “As Is” Process Flow. Note the complexity, how many departments are involved, the number of steps, etc.
The message: simplify and execute a short, more efficient list to maximize your resources.
"To Be" Process
Here's a list of “Trigger Verbs” – action oriented verbs that will help ask the right questions to identify improvement opportunities. By applying these opportunities the new “To Be” process will be developed.
Eliminate, Substitute, Standardized, Change Frequency, Simplify, Change Sequence, Reduce, Change Timing, Combine, Bring Inside, Automate, Outsource, Accelerate, Centralize, Defer, Decentralize, Do in Parallel, Reduce the Quality, Apply Lean, Apply Six Sigma, Apply Process Redesign, Value Non-Value Activity Analysis and Cost of Poor Quality best practices.
By applying Process Improvement and Lean/Six Sigma concepts to the “As Is” process, significant improvements in the quality, cost, and speed can be achieved.