Experience on Demand

Government and Utilities


Public service entities have unique opportunities and challenges. Complex relationships commonly exist between governance and regulatory requirements, capital investment needs, funding and, at times, competing goals (e.g. cost reduction vs. environmental stewardship).

The intersection of competitive pressures and increased costs can be particularly difficult. Many public institutions are facing direct and indirect comparison against private entities that play by different rules. Incumbent service providers must continuously improve customer service with fewer resources. In short, virtually all organizations have a compelling need to operate smarter and faster, while simultaneously balancing political constraints and public perception issues.

Because of these and other challenges, identification and management of risk across the enterprise has received heightened focus. Cyber security, safety and physical security, financial controls, and project management standards are more stringent than ever. The speed and unpredictability of social media makes the operating environment less forgiving. The various administrative and operating “hiccups” that seemed normal in the past are increasingly scrutinized.  Responses such as “we didn’t know” or “we didn’t think of that” to adverse events are tolerated less.

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Experience on Demand’s professionals have extensive management and technical experience in helping governmental entities, utilities, and related public service organizations improve and protect their performance. Our services generally fall under the following categories.

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Strategic Planning and Stakeholder Engagement

We are experts in designing and executing strategic planning processes, including development and administration of surveys and town hall meetings to engage stakeholders. The plans we help our clients develop are clear, actionable, and endorsed.

Finance, Economics, and Risk Management

Our consultants have deep expertise in conducting economic analysis and producing financial projections consistent with applicable accounting standards. We place special emphasis on identifying and exploring the risks and uncertainties contained in forecasts. We apply advanced financial modeling and analysis tools to create greater insight into the numbers.

Process Improvement

We have assisted a broad range of public service and related organizations assess their internal processes, and identify ways to improve quality, speed, and efficiency.

Technology

We offer seasoned experts in information technology strategy, and offer hands-on implementation assistance. We understand the tradeoffs between system choices, and provide unbiased recommendations

Program and Project Management

We are experts in program and project management, assisting our clients with the application of leading practices, including Project Management Institute (PMI) standards. We commonly serve in program management advisory roles, providing oversight and coordination of multiple interrelated workstreams.

Training

We offer several introductory and advanced courses on subjects such as project management, communication skills, business analytics, and supply chain management.


Practice Leadership

P. Glen Justis, Senior Partner

Glen Justis is a Senior Partner with Experience on Demand, where he leads the firm’s Government & Utilities practice. He is highly experienced in delivering consultative services to governmental entities, utilities, and related public service institutions. He has served in partner and director-level roles at Experience on Demand, Acclaim Strategies, Deloitte & Touche, R.W. Beck, and Ameren Corporation. He has extensive experience across multiple types of organizations, including municipal, cooperatives, federal, and state-regulated entities. Over his thirty-plus year career in consulting and industry, he has established an outstanding reputation for assisting clients with issues where strategy, economics, and risk management intersect.

Mr. Justis has an MBA and engineering degrees. He has also completed executive education on competitive strategy at the Wharton School.

Steve Finkelstein, Senior Partner

Steve Finkelstein is a Senior Partner and co-founder of Experience on Demand, which he started in 2008 after 20 years of experience as a Consulting Partner with both Deloitte and Grant Thornton, and as a Senior Manager with Dun & Bradstreet Software. He is an Army Veteran who served during Vietnam. He was recognized by the University of Missouri in 2016 with the Distinguished Career Achievement Award.

His experience in strategy planning and stakeholder engagement has been critical to successful projects with Ferguson-Florissant School District, the Federal Reserve Bank of St. Louis, and many other public service organizations.

Ray Scott, Senior Partner

Ray Scott brings to his assignments a vast array of experience in Supply Chain, Purchasing, Operations, Marketing, and Accounting. He has performed a variety of consulting and training engagements for Experience on Demand, focusing on inventory management, process improvement, purchasing strategies, operations management, software selection & implementation, and project management. Ray understands the interactions between various parts of the organization, and looks to improve the overall results of the business. He has served on Regional Staff for APICS and as President for the St. Louis Chapter, where he was also an instructor for over ten years. Ray developed and has taught the Inventory Management module in the Integrated Supply Chain Certificate program for the Center for Supply Chain Management Studies at Saint Louis University for twelve years, as well as teaching Project Management for the Center.

Ray earned an MBA from Washington University and an undergraduate degree from the University of Missouri at St. Louis. His certifications include Certified Public Accountant, and Certified Fellow in Production & Inventory Management, Certified Supply Chain Professional, and Certified in Integrated Resource Management from APICS.