ENERGY AND UTILITIES

Utilities and energy-dependent businesses have unique opportunities and challenges. Complex relationships commonly exist between governance and regulatory requirements, capital investment needs, funding and, at times, competing goals (e.g. cost reduction vs. environmental stewardship).

The intersection of competitive pressures and increased costs can be particularly difficult. Many public institutions are facing direct and indirect comparison against private entities that play by different rules. Incumbent service providers must continuously improve customer service with fewer resources. In short, virtually all organizations have a compelling need to operate smarter and faster, while simultaneously balancing political constraints and public perception issues.

Because of these and other challenges, identification and management of risk across the enterprise has received heightened focus. Cyber security, safety and physical security, financial controls, and project management standards are more stringent than ever. The speed and unpredictability of social media makes the operating environment less forgiving. The various administrative and operating “hiccups” that seemed normal in the past are increasingly scrutinized.  Responses such as “we didn’t know” or “we didn’t think of that” to adverse events are less tolerated.

Experience on Demand’s professionals have extensive management and technical experience in helping governmental entities, utilities, and related public service organizations improve and protect their performance. Our services generally fall under the following categories.

P. Glen Justis, Senior Partner

Energy & Utilities focus:  Energy risk management, resource planning, and analytics
Glen Justis is a Senior Partner with Experience on Demand, where he leads the firm’s Energy & Utilities practice. He is highly experienced in delivering consultative services to governmental entities, utilities, and related public service institutions. He has served in partner and director-level roles at Experience on Demand, Acclaim Strategies, Deloitte & Touche, R.W. Beck, and Ameren Corporation. He has extensive experience across multiple types of organizations, including municipal, cooperatives, federal, and state-regulated entities. Over his thirty-plus year career in consulting and industry, he has established an outstanding reputation for assisting clients with issues where strategy, economics, and risk management intersect.

Mr. Justis has an MBA and engineering degrees. He has also completed executive education on competitive strategy at the Wharton School.

Ray Scott, Senior Partner

Energy & Utilities focus:  Supply chain management and negotiations
Ray Scott brings to his assignments a vast array of experience in Supply Chain, Purchasing, Operations, Marketing, and Accounting. He has performed a variety of consulting and training engagements for Experience on Demand, focusing on inventory management, process improvement, purchasing strategies, operations management, software selection & implementation, and project management.

His certifications include Certified Public Accountant, and Certified Fellow in Production & Inventory Management, Certified Supply Chain Professional, and Certified in Integrated Resource Management from APICS

Sarah Dubberke, Partner

Energy & Utilities focus:  Process improvement, training, and project management
Sarah Dubberke has established an outstanding reputation with her clients over her 30+ year career in consulting and industry. Her varied career has given her insight into many vital business issues, which she uses to help clients improve their organizations. Sarah holds an MBA with honors from St. Louis University and a Bachelor of Science degree in finance. Her work background includes corporate training, marketing, sales, financial and cost analysis and more. She currently teaches economics part time at Webster University and Washington University in St. Louis.

David Giffin, Partner

Energy & Utilities focus:  HR strategy
Dave’s passion is assisting business leaders solve their employee challenges.  He is a seasoned Human Resource Management executive with the unique combination of both HR and P&L experience, resulting in a business person who specializes in people management.  His extensive background enables him to consult in the entire Employee Life Cycle.  In addition, Dave’s broad-based experience in manufacturing, healthcare, retail, distribution, hotel services, not-for-profit, medical device, commercial sales, and senior living has prepared him to tackle any industry. Dave has a B.S. in Psychology from Purdue University and a M.S. in Industrial Relations from the Krannert School of Business, Purdue University.  He serves on the Board of Directors of Friendship Village St. Louis.  He is also the author of The Spiritual Keys to an Effective Job Search and is a veteran having served in the U.S Army Security Agency.

Doug Menendez, Partner

Energy & Utilities focus:  Internal controls and IT auditing
Doug is a talented and seasoned executive with over 30 years of experience in Risk Management, Auditing and Compliance.  He brings a wealth of expertise with particular strengths in areas such as Information Technology Controls/Security/Audit, Enterprise & Operational Risk Management, Process Improvement, and Regulatory Compliance.  Doug has worked across multiple industry leading companies, including Mastercard, Graybar Electric, Enterprise Holdings and Express Scripts. Doug obtained his BS/BA degree in Accounting and an MBA from Saint Louis University.  He is a Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), and holds an ISACA Cybersecurity Certificate.

Pat Murphy, Partner

Energy & Utilities focus:  Data analysis and operational modeling
Pat has vast experience in several industries, including food and beverage, industrial, and transportation equipment. As an Industrial Engineer, he has improved processes, reduced costs and improved customer service through all areas of manufacturing, warehousing and distribution. Pat is a Certified Supply Chain Professional through APICS and holds a Certificate in Supply Chain Management from St. Louis University. He is a Life Member in the Institute of Industrial and Systems Engineers and has held offices of Chapter President and several other board positions. He has a Bachelor of Science in Industrial Engineering and a Master of Science in Engineering Management.